Fechner MD Medical Spa Cancellation Policy Your medical spa and/or injectables appointment and your time are very important to the Fechner MD Medical Spa team, and it is reserved especially for YOU. We understand that situations arise that require a change to your appointment, therefore we respectfully require no less than 48 hours’ notice when changes need to be made to your scheduled time. Please understand that when a medical spa or injectables appointment is cancelled in less than 48 hours we miss the opportunity to fill that time with another patient who is waiting for the opportunity to visit Fechner MD Medical Spa, and your Aesthetician or Nurse Practitioner misses out on providing amazing services to both you and someone wanting an appointment.
The following policies will be strictly observed:
A nonrefundable deposit of $100 for treatments priced at $1,000 or less will be required to reserve an appointment time. For treatments over $1,000, a non-refundable deposit equal to 50% of your treatment price will be required to reserve appointment times for these services. Please note that this deposit will be applied to your treatment. The balance of the treatment cost will be required upon your arrival for your appointment.
A non-refundable deposit of $100 will be required to reserve treatments booked with our Nurse Practitioners for injectable services. Please note that this deposit will be applied to your treatment. The balance of the treatment cost will be required at check out from your appointment.
*If any reservation is rescheduled or cancelled less than 48 hours prior to the scheduled service you will forfeit your deposit for treatments up to $1,000. For treatments of $1,000 or more, a service fee equal to 20% of the service will be charged. For Monday and Tuesday appointments, cancellations must be made by voicemail or text within 48 hours (Saturday and Sunday respectively).
*Any patient who cancels with less than 48 hours’ notice three times will be required to pay in full for their service in advance of booking their appointment.
The staff of Fechner MD Medical Spa look forward to providing you exceptional service and appreciate your continued business, understanding, and support in these policies.
On behalf of the entire team at Fechner MD Plastic Surgery & Medical Spa, we would like to take a moment to say thank you again for your loyalty and support during this unprecedented time. The past several months have been unlike anything we've ever experienced, and we're working hard to evolve so that we can continue to provide you with the patient experience you have come to expect from our practice.
Since the beginning of the COVID-19 worldwide pandemic, Fechner MD Plastic Surgery & Medical Spa has taken extreme precautionary measures, in addition to following the most up to date CDC recommendations and state guidelines to maximize the health and safety of our patients, staff and facility. Our surgical center and medical spa remain committed to providing the best patient care, and we are actively working to take all necessary precautions as we plan to safely re-open our practice. Please help us continue to protect the health and well-being of our patients and workplace by cooperating with all of our precautionary measures and protocols against COVID-19 at your next appointment, or as you plan for your surgery.
As a fully accredited surgical facility, Fechner MD has always observed the highest level of safety and sanitation. In fact, as a surgeon, Dr. Fechner is an expert in infection control. We want to ensure that we are doing everything possible for our patients to safely return for surgical and medical spa treatments alike.
The upgraded work flow and safety protocols we have implemented at Fechner MD far exceed those being recommended by any government agency.
Fechner MD will adhere to all local, state, and government mandates. We expect to cautiously resume medical spa and injectable treatments during Phase 2 of the Massachusetts phased reopening. We are awaiting a definitive date from Governor Baker. Cosmetic surgery is expected to resume during Phase 3 of Governor Baker’s plan. We ask for your patience and understanding as our staff is working diligently to reschedule all surgeries and procedures affected by our closure. Please understand that in order to open and adhere to Massachusetts guidelines, we will need to limit the number of staff and patients we have in our building and extend the time between patient appointments in order to sanitize rooms. This means we will have fewer available openings for procedures. In order to maximize our provider appointments, we will continue to hold consultations virtually rather than in person, with a few exceptions (body contouring, Instalift, vein treatments).
We thank you in advance for your patience throughout this time, and we look forward to seeing you here again as we begin to resume business operations. If you have any questions or concerns, please contact Fechner MD Plastic Surgery & Medical Spa at (508) 754-4000 and our team will gladly assist you. Thank you!