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Your medical spa and/or injectables appointment and your time are very important to the Fechner MD Medical Spa team, and it is reserved especially for YOU. We understand that situations arise that require a change to your appointment, therefore we respectfully require no less than 48 hours’ notice when changes need to be made to your scheduled time. Please understand that when a medical spa or injectables appointment is cancelled in less than 48 hours we miss the opportunity to fill that time with another patient who is waiting for the opportunity to visit Fechner MD Medical Spa, and your Aesthetician or Nurse Practitioner misses out on providing amazing services to both you and someone wanting an appointment.

We will do our best to remind you of your upcoming appointment by email, text or phone call at least 48 hours in advance. Please note that it is ultimately your responsibility to remember and notify us of any changes. Please also note that if you confirm your appointment, you will no longer receive automated reminders. These requests can be made by calling the office at (508) 754-4000, or by responding to our reminder emails or text messages.

The following policies will be strictly observed:

  • Injectables Appointments - A non-refundable deposit of $100 will be required to reserve treatments booked with our Nurse Practitioners for injectable services. Please note that this deposit will be applied to your treatment. The balance of the treatment cost will be required at check out from your appointment.
  • Aesthetician Appointments and Advance Treatments with Nurse Practitioners - A non- refundable deposit of $100 for treatments priced at $1,000 or less will be required to reserve an appointment time. For treatments over $1,000, a non-refundable deposit equal to 50% of your treatment price will be required to reserve appointment times for these services. Please note that this deposit will be applied to your treatment. The balance of the treatment cost will be required upon your arrival for your appointment.
  • If any reservation is rescheduled or cancelled less than 48 hours prior to the scheduled service you will forfeit your deposit for treatments up to $1,000. For treatments of $1,000 or more, a service fee equal to 20% of the service will be charged. For Monday and Tuesday appointments, cancellations must be made by voicemail or text within 48 hours (Saturday and Sunday respectively).
  • Any patient who cancels with less than 48 hours’ notice three times will be required to pay in full for their service in advance of booking their appointment.

The staff of Fechner MD Medical Spa look forward to providing you exceptional service and appreciate your continued business, understanding, and support in these policies.

Contact

Dr. Frank Fechner

428 Shrewsbury Street,Worcester, MA 01604

Fax: (508) 754-4222 Tel: 508-306-8363

428 Shrewsbury Street, Worcester, MA 01604

Practice Policy Update Regarding COVID-19

View Update Virtual Consultation

WE ARE EXCITED TO WELCOME YOU BACK TO FECHNER MD!

On behalf of the entire team at Fechner MD Plastic Surgery & Medical Spa, we would like to take a moment to say thank you again for your loyalty and support during this unprecedented time. The past several months have been unlike anything we've ever experienced, and we're working hard to evolve so that we can continue to provide you with the patient experience you have come to expect from our practice.

Since the beginning of the COVID-19 worldwide pandemic, Fechner MD Plastic Surgery & Medical Spa has taken extreme precautionary measures, in addition to following the most up to date CDC recommendations and state guidelines to maximize the health and safety of our patients, staff and facility. Our surgical center and medical spa remain committed to providing the best patient care, and we are actively working to take all necessary precautions as we plan to safely re-open our practice. Please help us continue to protect the health and well-being of our patients and workplace by cooperating with all of our precautionary measures and protocols against COVID-19 at your next appointment, or as you plan for your surgery.

 

WHAT ARE WE DOING TO KEEP YOU AND OUR STAFF SAFE?

As a fully accredited surgical facility, Fechner MD has always observed the highest level of safety and sanitation. In fact, as a surgeon, Dr. Fechner is an expert in infection control. We want to ensure that we are doing everything possible for our patients to safely return for surgical and medical spa treatments alike.

  • Our accredited practice is exclusively reserved for our patients and staff.
  • Our facility is in a single, free standing building only occupied by our practice. This allows us to limit foot traffic to our patients and staff only.
  • Our staff work only at our facility and all travel in private transport. All of us are otherwise self-isolating at home.
  • We closely monitor our staff for symptoms and elevated temperature daily.
  • We sterilize all our instruments in house further reducing potential exposure.
  • We have PPE to meet our needs.
  • All our staff members will be using appropriate PPE including N95 masks and protective facei shields, goggles and head coverings.
  • We have purchased and installed air scrubbers throughout the facility to clean the air while the practice is open to patients.
  • We have purchased and installed ozone generators designed to sanitize the air in the facility at the end of each day.
  • We have purchased and installed touchless hand sanitizer units throughout the building.
  • We have purchased and installed plexi-glass protective shields in the reception area to provide a protective barrier for staff and patients.
  • Our staff continues to adhere to social distancing guidelines within our facility.
  • We have implemented a stringent survey and testing protocol for staff and patients.
  • We have implemented a virtual check in/ check out process for our patients.
  • We have ensured that there is minimum interaction of patients with other people while in the office.
  • We will continue to offer virtual consults and virtual follow up visits.
  • We provide you with a touchless payment system.

The upgraded work flow and safety protocols we have implemented at Fechner MD far exceed those being recommended by any government agency.

 

WHEN WILL FECHNER MD PLASTIC SURGERY & MEDICAL SPA OPEN?

Fechner MD will adhere to all local, state, and government mandates. We expect to cautiously resume medical spa and injectable treatments during Phase 2 of the Massachusetts phased reopening. We are awaiting a definitive date from Governor Baker. Cosmetic surgery is expected to resume during Phase 3 of Governor Baker’s plan. We ask for your patience and understanding as our staff is working diligently to reschedule all surgeries and procedures affected by our closure. Please understand that in order to open and adhere to Massachusetts guidelines, we will need to limit the number of staff and patients we have in our building and extend the time between patient appointments in order to sanitize rooms. This means we will have fewer available openings for procedures. In order to maximize our provider appointments, we will continue to hold consultations virtually rather than in person, with a few exceptions (body contouring, Instalift, vein treatments).

 

WHAT CAN I EXPECT WHEN I BOOK AN APPOINTMENT AT FECHNER MD?

  • We will do our best to accommodate your preferred appointment date and time, but we very much appreciate your flexibility during this unprecedented time.
  • When booking your appointment, we will ask for your payment information to be securely stored in our payment system. The card you provide will be the card used to pay for your services. This will allow for a touchless checkout.
  • Required forms and documents will be sent to you electronically two days prior to your scheduled appointment via our new patient app, Touch MD. Touch MD will allow you to receive, review and sign documents directly from your personal cell phone.
  • One hour prior to your appointment, we will send you the Covid-19 Wellness Screening document to be completed via Touch MD. This must be completed prior to entering the building.

 

WHAT CAN I EXPECT WHEN I ARRIVE FOR MY APPOINTMENT?

  • When you arrive for your scheduled appointment time, we ask that you park and remain in your car. Please send us a text message or call to let us know that you have arrived for your appointment.
  • When your provider is ready for your treatment, she will call or text you to let you know you may proceed to our vestibule.
  • Please leave your coat and personal belongings in your car.
  • Please do not bring along family or friends, unless you require physical assistance. They will not be allowed entry to the building.
  • Please wear your mask prior to entering the building and throughout your appointment. Should your mask need to be removed for treatment, your provider will let you know when to safely remove it.
  • Your provider will greet you at the door and will take a no contact temperature reading. *Any patient with a temperature of 100 degrees or higher will be asked to leave the building and their appointment will be rescheduled a minimum of 14 days later.
  • You will be escorted immediately to a treatment room. Our waiting room will not be open during this time.
  • After your procedure or treatment the provider will collect payment via our secure payment system with the information you provided at booking.
  • Your provider will book a virtual follow up appointment with you, if necessary, and will escort you to the exit.

 

We thank you in advance for your patience throughout this time, and we look forward to seeing you here again as we begin to resume business operations. If you have any questions or concerns, please contact Fechner MD Plastic Surgery & Medical Spa at (508) 754-4000 and our team will gladly assist you. Thank you!

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